Support

After installing, choose the translation language and play the intro course How to learn. It’s free and explains the controls and the learning routine.

Open Settings → Restore purchased lessons. You must be signed in with the same Apple or Google account you used to buy the course. Then download the lessons again.

Paid lessons are downloaded from the internet. In the player, tap Download lesson, or download the whole course at once. Downloaded lessons then work offline. If a download fails, check your connection and try again.

In the app, open Settings → Enter code. A code can be used only once, on one device. If the app rejects the code, check that you typed it exactly, or write to us.

Check Settings → Reminders in the app, and make sure notifications are allowed for Cool English in your phone settings.

Cool English can play in the background. Some Android phones put background apps to sleep to save battery – allow Cool English to run in the background in your battery settings.

Payments are processed by Apple and Google, so please request refunds directly from them: Apple at reportaproblem.apple.com, Google in your order history at play.google.com.

Try deleting downloaded lessons in Settings → Service actions and downloading them again. If that doesn’t help, write to us – ideally from the app (About → Support), so the message includes your app version and device type.